Q. I just joined the Foundation, when should I expect to receive my membership cards?
A. We typically process membership donations within one week of receipt. Allowing for time in the mail, you should expect your permanent membership cards within two weeks. If you do not receive your cards within two weeks of joining the Foundation, please call (505) 982-6366 ext. 100 or email us.
Q. I have misplaced my membership cards, how can I get new ones?
A. We are happy to mail you replacement cards. Please call (505) 982-6366 ext. 100 or email us.
Q. I have not yet received my issue of El Palacio magazine, what should I do?
A. El Palacio is a quarterly magazine and mails in early March, June, September and December. If you do not receive your magazine by the 15th of the month the issue is due to arrive, please call (505) 982-6366 ext. 100 or email us.
Q. How do I make a gift to the Foundation?
A. There are many ways in which you can make a gift to the Foundation. Please view the Ways to Give or call (505) 982-6366
ext. 100 to be directed to the appropriate staff member.
Q. Where may I use my 10 percent discount?
A. All members receive a 10 percent discount in our five museum shops, two online stores and at Museum Hill Café.
Q. I have an individual membership. May I bring a guest to visit the museum or to special events?
A. Your membership card is non-transferrable and is only valid for the member’s name that appears on the card. However, you may upgrade to a dual membership for $10 and receive a guest membership card. Your guest membership card allows you to bring a different guest each time you come to our museums or to our members-only events. Visit Join or Renew, call (505) 982-6366 ext. 100 or email us to upgrade your membership.
Q. How do I get a letter to show my charitable contribution for my taxes?
A. If you’ve lost or misplaced your tax letter, we are happy to supply a replacement. Please call (505) 982-6366 ext. 100 or
e-mail us and we will send you a tax receipt in the mail right away.
Q. What portion of my membership is tax-deductible?
A. All membership gifts of $124 or less are fully tax-deductible as are all Friends membership dues and any donations to the Foundation. The amount of membership donation that is not tax-deductible depends upon the tangible value of benefits provided. View our Membership Levels and Benefits for a complete listing of amounts that are not tax-deductible. If you prefer to make your contribution fully tax-deductible, please call (505) 982-6366 ext. 100 or email us so we can withhold certain benefits so that your membership meets IRS guidelines.
Q. What is your tax ID number?
A. Our tax ID number is 85-0202503. You may review a copy of our tax determination letter here.