Q. I just joined the Foundation, when should I expect to receive my membership cards?
A. We typically process membership donations within one week of receipt. Allowing for time in the mail, you should expect your permanent membership cards within two weeks. If you do not receive your cards within two weeks of joining the Foundation, please call 505.982.6366 ext. 100 or firstname.lastname@example.org email us.
Q. I have misplaced my membership cards, how can I get new ones?
A. We are happy to mail you replacement cards. Please call 505.982.6366 ext. 100 or email us.
Q. I have not yet received my issue of El Palacio magazine, what should I do?
A. El Palacio is a quarterly magazine and mails in early March, June, September and December. If you do not receive your magazine by the 15th of the month the issue is due to arrive, please call 505.982.6366 ext. 100 or email us.
Q. How do I make a gift to the Foundation?
A. There are many ways in which you can make a gift to the Foundation. Please view the Ways to Give or call 505.982.6366 ext. 100 to be directed to the appropriate staff member.
Q. Where may I use my ten percent discount?
A. All members receive a ten percent discount in our five museum shops, two online stores and at Museum Hill Café.
Q. How do I get a letter to show my charitable contribution for my taxes?
A. If you’ve lost or misplaced your tax letter, we are happy to supply a replacement. Please call 505.982.6366 ext. 100 or e-mail us and we will send you a tax receipt in the mail right away.
Q. What portion of my membership is tax-deductible?
A. Student and Individual/Dual memberships are fully fully tax-deductible, as are all Friends membership dues and any donations to the Foundation. For Family/Grandparents, Sponsor, Patron and Benefactor memberships, all but $20 is tax deductible. For the Ambassador level membership, all but $30 is tax deductible. You can review Circles membership tax-deductibility here. If you prefer to make your contribution fully tax-deductible, please call 505.982.6366 ext. 100 or email us so we can withhold certain benefits so that your membership meets IRS guidelines.
Q. What is your tax ID number?
A. Our tax ID number is 85-0202503. You may review a copy of our tax determination letter here.
Q. May I review your most recent 990?
A. Yes, it is available by clicking here.
Q. May I review your Charity Navigator and GuideStar profiles?
A. Yes, you may review our Charity Navigator profile here and GuideStar profile here.
Q. Do you have a whistleblower policy?
A. Yes, you may review our policy here.